For Ronnie Primm, the owner of Ronnie’s Q barbecue restaurant in Dickson, serving the community is both a privilege and a welcome challenge.
Ronnie’s Q, located at 300 Henslee Dr. across the street from the Dickson County Library, attracts a steady stream of satisfied regular customers every week.
Primm said that customer service is just as important as the quality of the food.
“I have the utmost respect for customers,” he said. “We make it right if there is a complaint. We take care of customers. Having my health to be here every day makes it a joy to interact with customers. I love to chitchat with them, and ask if everything is OK.”
He said that Ronnie’s Q, which opened in 2012, has served customers from as far away as California.
“We get regular customers from Springfield, Nashville, Humphrey County, Clarksville and Jackson,” he said. “Sometimes we get orders from $200 to $500.”
Primm, 58, admitted that retirement has crossed his mind, but he said it would be a few years before that happens. He said he worked at State Industries and Wabash Alloys in Dickson for many years before Ronnie’s Q became a dream come true.
Among the items featured on the menu are sandwiches — barbecue pork, lean beef, beef, and chicken rib — that range in price from $5 to $7.75. He said that pork is the top seller, with the restaurant going through 25-30 cases a week.
“The busiest day and time would be Saturday,” he said, adding that he is looking into more opportunities for catering special events and weddings.
Primm grew up in Stayton in Dickson County where his family raised hogs and tobacco. He said that the respect he has had for his parents played a huge role in showing respect for his family of customers as well as his family of employees.
“When I was 7 years old, I was asked to work in the tobacco fields, and I was 27 when I got out,” he said. “My father retired from Tennessee Casket and went to raising tobacco and hogs. We were raised up tough and learned to work and be honest.
“I remember when I was 12 or 13 years old, my dad found a wallet that had $1,000 in it. People told him to keep it, but he gave the wallet to the owner. He said that you need to be honest with people. Do that and you’ll go far in life.”