Preston Thompson’s Carpet Shoppe in Dickson celebrated 50 years in business last month.
Owners Preston and Brenda Thompson opened their store on East College Street (where First Federal Bank and Walgreen’s are today) in August of 1970 and relocated to its current location at Henslee Drive after Highway 46 was built in 1983.
The Thompsons are natives of Bon Aqua and Lyles but have spent all of their adult lives in Dickson County. Their son, Phil, is now the operations manager for the carpet store. He recently talked about some changes (and non-changes) to the store in the past five decades.
“Our products, waterproof laminate, hardwood flooring, carpet, vinyl, Benjamin Moore Paint, etc., have gotten more beautiful and incredibly durable over the years, and technology has made it easier to reach out to our customers,” Phil Thompson said.
“Styles, taste, and fashion are always changing, but the one thing that will never change is our business philosophy. We know we would not be here today if not for our customers. They are our bosses, and we work for them. We listen, ask them questions about what they want or need, and then guide them towards the type of products that fit their needs.”
The business offers a 45-day, no questions asked guarantee to replace flooring, a lifetime labor warranty (“If your carpet starts to wrinkle or pull away from the wall 14 years after installation, call us and we’ll take care of it”) and all of the sales staff has at least 25 years of floor covering experience.
Thompson said that the store’s customer service sets it apart from similar businesses in the area and have contributed to its longevity.
“One of the significant advantages and challenges of doing business in Dickson is that if our customers had a great experience with us, they’ll tell everyone about it, but if they didn’t, they’ll tell everyone about it,” he said. “Word of mouth spreads quickly in a small community, so if we aren’t putting out the best business, we’ll soon be put out of business.”
THOMPSON’S CARPET SHOPPE
Location: 207 Henslee Dr., Dickson
Owners: Preston and Brenda Thompson
Hours: Monday-Friday, 8 a.m.-5 p.m.; Saturday, 8 a.m.-3 p.m.
Contact: https://www.PrestonThompsonsCarpetShoppe.com or (615) 446-6415